Do I need to activate my account after I sign up?
After signing up you will be able to log into the Admin View of your new site to edit and publish your content. However, your account will not be activated until you click the link in the activation email you should have received immediately after the registration. In case you have not received it, log into your website Admin view and click on the Account not activated yellow label on top and you will be sent a new activation email.
I have misspelled my email address during sign-up and didn't receive the activation email.
You can request an activation email at any time by logging in your website Admin View and clicking on the Account not activated yellow label on top. Please fill in a valid email address in the pop-up that will open. Make sure to update the email address associated with your account in My Account section with a valid address as well.
How do I log into my site?
There is an Edit link in the footer of each page of your website. Just click it and enter your login and password to enter in Admin View. You may login from our main portal as well.
How can I change my login name?
We have no interface for changing the login once an account is created, so you should carefully choose your login name before signing up. If, however, the change is important for you, please Contact us using the Help button in your website Admin with the specific reason for your request.
How can I change the email address of my website account?
It is recommended to always keep a current email address in the details of your website account. This email address will be used for sending you important notifications regarding the status of your account - password recovery, nonattendance, exceeded storage, etc. To change the email address for your account please follow these steps:
Click the Control Panel label in the top right corner of the Admin View of you website
Select "My Account" option.
Fill in the new email address in the "Email" field and confirm the change by pressing "Update".
A confirmation email will be sent to the new email address. Click the link inside to confirm the change.
I have forgotten my password. How can I recover it?
Go to our main portal or click the Edit link at the bottom of your pages and select "Forgot your password?" option.
You can fill in either your login name or the email listed for your website account.
Then you will receive an email containing a link to create a new password.
Click the link and enter a new password for your account.
The change will take effect immediately after submitting the new password and you can already use it to login to your website account.
I can't login to my website even when I use the correct login and password.
The problem is most probably due to a browser cookies issue. Please close all browser windows, then open the browser anew and try to login again. Contact us using the Help button in your website Admin, if the issue persists.
I can no longer access my website from my computer. When I try from other computers the site opens all right.
Our system has intrusion detection and anti-virus protection which will block IP addresses attempting to upload or download .exe/.dll/.bat/.sys files. If you can no longer access your website, most probably you have tried to upload or view a file from one of the above types. The IP address block expiration is 2 days. Please, contact us using the Help button in your website Admin for further assistance if you have lost access to the site without attempting to upload or download any of the above file types.
I keep getting logged-out when editing my site.
Please make sure that session cookies are enabled in your browser settings. For Internet Explorer, follow these steps:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab click "Advanced"
3. Select "Override automatic cookies handling" and set the options for Accepting First and Third Party cookies to Prompt
4. Select the option "Always allow session cookies"
5. Press "OK"
For Firefox, please follow these steps:
1. Select "Tools" > "Options"
2. In the "Privacy" tab open the "Cookies" properties
3. Select the option "Allow sites to set cookies" and set exceptions as necessary.
4. Press "OK"
If you are using Internet Explorer and experience the problem even after cookies are enabled, please also check the following options in your browser settings and clear all stored Temporary Internet files and Cookies.
1. Select "Tools" option at the top of your browser window. Choose "Internet Options".
2. In the "General" tab - press the "Settings" button in the "Temporary Internet Files" section.
3. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click "OK".
4. Click "Delete files" button in the "Temporary Internet Files" section.
5. In the pop-up that opens, check "Delete offline content". Click "OK".
6. Press the "Delete cookies" button. Click "OK"
7. Click "OK" on the "Internet Options" pop-up
8. Close all browsers.
9. Open a new browser and try to login and work with the site again.
Contact us using the Help button in your website Admin if the above steps do not solve the problem.
I can't log in my account from the Edit icon at the bottom of each page - no login popup appears.
If you can successfully log in from our main portal, but then the element icons don't open any editing options on click, the problem could be due to a pop-up blocking software installed on your machine. Please, check if you have Google accelerator or some other pop-up blocker installed on your computer and allow pop-ups for our domain in its settings.
Please also check if pop-ups for our domain are allowed in your browser settings too. For Firefox, please follow these steps:
1. Go to "Tools" and select "Options"
2. In the "Web features" tabs check in the "Allow Pop up Windows" box
3. Press on the "Allowed Sites" and add our domain to the list
If using Internet Explorer, please refer to the steps below:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab, go to "Pop-up Blocker Settings"
3. If the "Block Pop-ups" option is checked, click on settings and add our domain to the list of "Allowed sites"
On attempt to login to my account I get a notice that my site uses elements which are not present in my current plan. Why?
You may receive such a message if your site is using features from higher packages or if your site has been downgraded following failed payments. To be able to log in the admin area of your site, you will have to either convert your site to your current plan by clicking the Convert Site and Login button, or upgrade your account to a higher plan. Please note that during conversion to the current plan your site may lose content or its appearance may change. If you are not sure which option to select, please Contact us using the Help button in your website Admin.
What is the difference between Admin view and Normal view?
The Normal View is what visitors accessing your site will see. Only the changes which are published are visible in Normal View.
The Admin View is accessible only for the site owner after logging with a password. It is your workplace for managing content. The Admin View looks just like the Normal View apart from the little boxes that might denote the empty navigation areas or HTML snippets throughout the page.
Will users see the changes I make in Admin view?
The changes you make in Admin View will not be visible to outside visitors until you decide you are ready to publish them. So, you can safely work on content in Admin View while visitors are browsing the site.